Subscription & Billing Policy
Last Updated: September 5, 2026
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Effective Date: September 5, 2026
This Subscription & Billing Policy (“Policy”) governs the purchase, use, renewal, cancellation, upgrade, downgrade, and payment of subscriptions and paid services offered through Flownelo (“Flownelo,” “we,” “us,” or “our”).
This Policy should be read together with the Flownelo Terms of Service and Privacy Policy. In the event of a conflict relating specifically to subscriptions, billing, payments, refunds, or subscription access, this Policy will govern those matters.
By purchasing or activating a paid subscription, you acknowledge that you have read, understood, and agreed to this Policy.
1. Subscription Structure & 2. Pricing
Flownelo offers subscription-based access to different features, modules, products, and business solutions.
The features, limits, availability, and pricing applicable to each subscription are determined by the applicable plan or package selected by the customer. Flownelo may offer different pricing, features, limits, or commercial terms to different customers depending on their requirements or negotiated arrangements.
Subscription prices are displayed on the applicable Flownelo pricing page or communicated directly to the customer for custom and enterprise arrangements. Unless otherwise stated, the price applicable to a subscription is the price communicated or displayed at the time the customer purchases or renews that subscription.
3. Monthly and Annual Billing
Flownelo may offer subscriptions on both monthly and annual billing cycles. Annual plans may provide a lower effective monthly cost compared with purchasing the equivalent subscription on a monthly basis.
An annual subscription does not mean that the subscription is automatically renewed. Renewal requires payment for the subsequent subscription period.
4. Free Trials
Flownelo may provide free trial periods for eligible subscriptions, such as 14 days for individual modules or 30 days for business OS solutions.
A free trial does not automatically convert into a paid subscription. A customer will only be moved to a paid subscription after the applicable subscription amount has been paid. Flownelo may limit eligibility for free trials.
5. Payment & 6. Confirmation
At present, Flownelo does not necessarily provide an integrated payment gateway or automated online payment facility within the platform. Customers may be provided with payment instructions by Flownelo, including payment through methods such as UPI, Bank transfer, or other agreed methods.
Customers are responsible for providing accurate payment information. Where payment is made through a third-party banking or payment service, the customer is also subject to the applicable terms and conditions of that service.
Payment is considered completed for Flownelo subscription purposes only after the payment has been successfully received and reasonably verified by Flownelo. Customers may be required to provide transaction details or proof of payment where necessary to verify a payment. Flownelo is not responsible for delays caused by banks, payment providers, or incorrect payment details.
7-9. Activation, Renewal & Cancellation
7. Subscription Activation
A paid subscription becomes active after the customer has selected the applicable subscription, required payment has been made, and payment has been confirmed by Flownelo. The subscription period will generally begin from the activation date.
8. Subscription Renewal
Subscriptions are not automatically renewed where the required renewal payment has not been received. Customers must make the applicable renewal payment to continue using Flownelo. Failure to make the required renewal payment may result in the subscription expiring and access being discontinued.
9. Cancellation
Customers may request cancellation of their subscription, which prevents it from continuing into the next billing period. Following cancellation, the customer retains access until the existing subscription expiry date. No unused portion of the existing subscription period will be refunded.
10. Refund Policy
All subscription payments made to Flownelo are non-refundable.
Once a subscription payment has been made and activated, the payment will not be refunded, including where:
- The customer changes their mind
- The customer does not use the platform
- The customer uses the platform less than expected
- The customer cancels the subscription
- Not all included features are used
- The customer stops using it before expiry
- The organization no longer requires the service
- A different plan would have been preferable
Cancellation does not create a right to a refund or credit for the unused portion of a subscription period.
11-13. Upgrades, Downgrades & Custom Pricing
11. Subscription Upgrades
Upgrades may become effective immediately after the applicable additional payment is confirmed. The additional amount depends on amount already paid, remaining period, and the new subscription price. Upgrades do not entitle the customer to refunds for previously paid amounts.
12. Subscription Downgrades
Unless otherwise agreed, downgrades take effect at the end of the current billing cycle. No refund or credit will be provided for the difference between the previous subscription and the downgraded subscription.
13. Custom and Enterprise Pricing
Flownelo may provide customized pricing for businesses based on user count, modules, custom functionality, and usage requirements. Custom or enterprise customers may receive pricing through a separate agreement, which takes precedence over standard pricing provisions where inconsistent.
14-16. Price Changes, Taxes & Failed Payments
14. Pricing Changes: Flownelo reserves the right to modify its subscription prices, features, or commercial terms at any time due to infrastructure costs, market conditions, or product development. Where a price change affects an existing subscription, Flownelo may communicate the revised pricing before the next renewal. Price changes will not retroactively alter active subscription amounts.
15. Taxes and Government Charges: Taxes, duties, or levies may become applicable depending on the customer's location or applicable law. Where required, Flownelo may collect applicable taxes in addition to the advertised subscription price.
16. Failed, Pending, or Unverified Payments: If a payment is pending, unsuccessful, or cannot be verified, Flownelo may treat it as unpaid. Flownelo may delay activation, restrict access, or allow the subscription to expire if payment is not completed.
17-19. Expiry, Suspension & Promotions
17. Subscription Expiry: A subscription expires when the period ends and renewal payment hasn't been received. The organization and users will lose access to paid features. Data retention following expiry is governed by the Terms of Service and Privacy Policy.
18. Suspension and Termination: Access may be suspended or terminated for violations of the Terms of Service, misuse, fraud, security concerns, or failure to make payments. Suspension or termination for violations does not create an entitlement to a refund.
19. Promotional Pricing and Discounts: Flownelo may provide promotional pricing that may be available only for a specified period and may not continue after the promotional period.
20-25. General Billing Provisions
- 20. No Automatic Conversion from Trial: A free trial does not create a payment obligation. Customers will not be charged merely because a trial has ended.
- 21. Billing Disputes: Customers should contact Flownelo promptly for any billing discrepancy. A billing inquiry does not automatically suspend payment obligations.
- 22. Unauthorized Payments: Customers are responsible for ensuring payments are authorized. Contact Flownelo promptly if an unauthorized payment is suspected.
- 23. No Transfer of Subscription: Unless permitted by Flownelo, a subscription purchased for one organization may not be transferred to another.
- 24. Changes to This Policy: Flownelo may update this Policy. The updated version will be published with a revised "Last Updated" date.
- 25. Relationship With Other Policies: This Policy should be read together with the Flownelo Terms of Service and Privacy Policy.
26. Contact Us
Billing Support
For questions regarding subscriptions, pricing, payments, or billing.